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Last revised January 11, 2010
Our Commitment to Privacy
Winter Sun & Summer Moon value our customers and respect your
privacy. We collect information about you in our store and through
our website in an effort to improve your shopping experience and to
communicate with you about our products, services and promotions. As
described in this policy, we may share your information among our
brands and, under certain circumstances, with third parties that
provide services on our behalf or with whom we have partnered to
offer a particular product or service.
This policy describes the personal information we collect about you,
why we collect it, how we use it, and when we share it with third
parties. Our policy also describes the choices you can make about how
we collect and use your information. If our information practices
change, we will post an updated policy on our website. You can tell
if the policy has changed by checking the revision date that appears
above. If we change the policy in a material way, we will provide
appropriate notice to you. You may exercise your choices about how we
collect and use your information consistent with this policy at any time.
If you have any questions about our privacy policy, please contact us
as described in the section entitled, "How do I contact
you?", below.
What kind of information does Winter Sun & Summer Moon collect?
We may collect personal information from you, such as your name,
email address, postal address, phone number, credit card number,
gender, birthday, personal interests, etc., when you visit one of our
websites or stores, place an order online or by phone, make an
in-store purchase, save your information with us online, contact us
with a question or concern, or participate in a contest, promotion,
or survey. We maintain a record of your product interests and the
purchases you make online or by phone and in our stores. We may
combine all of this information with information about you that we
acquire from our joint marketing partners and from unrelated third parties.
How does Winter Sun & Summer Moon use my information?
We may use your personal information in the following ways:
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To process and fulfill your order, including to send you emails to
confirm your order status and shipment
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To communicate with you and to send you information by email, postal
mail, telephone, text message, or other means about our products,
services, and promotions, unless you have directed us not to contact
you with promotional communications
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To administer and fulfill our contests and other promotions
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To help us learn more about your shopping preferences
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To help us address problems with and improve our site design,
products and services
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To enhance your shopping experience
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To analyze trends and statistics
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To protect the security or integrity of our websites and our business
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To contact you if necessary
You always have the choice not to receive marketing information or
calls. For instructions on opting out, please see the section
entitled, "How do I make choices about receiving promotional
communications?", below.
Does Winter Sun & Summer Moon share my information?
We may share your personal information in the following ways:
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We may share your information with our service providers who manage
our customer information and perform services on our behalf, such as
fulfilling promotions, sending communications to our customers,
conducting surveys, etc. We do not authorize any of these service
providers to make any other use or disclosure of your information.
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We may share your information when we team up with another company to
offer or provide products, services, contests, or promotions to our customers.
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We may share information about you if necessary, in our good faith
judgment, to comply with laws or regulations or in response to a
valid subpoena, order, or government request, or to protect the
rights of Winter Sun & Summer Moon.
In addition, if you choose to participate in any third-party scrip,
loyalty, or similar program in which Winter Sun & Summer Moon is
a participating vendor, and you authorize Winter Sun & Summer
Moon or our credit card processor to provide information about your
purchases to the company administering the program, we will share
your personal information with that program. Scrip programs allow you
to instruct us to divert a percentage of the amount you spend on
Winter Sun & Summer Moon purchases to participating schools and
other non-profit organizations. Loyalty programs allow you to earn
"points" on purchases at Winter Sun & Summer Moon,
which you may then use toward certain rewards offered by the loyalty
programs in which you participate. The information you authorize us
to disclose to the third-party scrip or loyalty program may include
your credit card number and the date and amount of your purchase, and
may also include your name and other information you have asked us to
provide. Please note that once we disclose this information, the
scrip or loyalty company may use and share it with others in
accordance with its own privacy policy. You should review these
policies carefully, as we have no control over them.
In the unlikely event of a sale or merger of Winter Sun & Summer
Moon or any of our businesses, our customers' personal information
and other information we have collected as described in this policy
may be among the transferred business assets.
How do I access or change my information?
You can review and change certain personal information related to
your use of our online sites (such as your name and contact
information). To access your information at a Winter Sun & Summer
Moon website, simply sign in to your account using your email address
and password, and you will be able to edit your personal information
in your account profile.
You can also ask us to update your personal information by contacting
us as described in the section entitled, "How do I contact
you?", below. Please note that any request to update your
personal information may take up to 10 days for your email request
and 6-8 weeks for your postal mail request.
How do I make choices about receiving promotional communications?
Winter Sun & Summer Moon want to communicate with you only if you
want to hear from us. If you prefer not to receive promotional
information, such as information about special offers and sales
events, from one or more of our brands, you can let us know by
contacting our customer service as described in the section entitled,
"How do I contact you?", below.
Please be sure to include your full name and the email address you
used when you registered with or made a purchase from Winter Sun &
Summer Moon. If you ask us to remove your name and address from
promotional lists, we will maintain your name in a "do not
contact" file to ensure that we can honor your request. It may
take up to 10 days to process your email request and 6-8 weeks to
process your postal mail request, during which period you may
continue to receive communications from Gap Inc.
If you change your mind, you can start receiving promotional
communications from us again by logging into your online account and
changing your preferences, by signing up when you visit our websites
or our stores or when you enter a sweepstakes or contest, or by
contacting customer service.
Please note that when you make an online purchase from us, we will
continue to confirm your order status and shipment by email. We may
also need to contact you via telephone, email or postal mail with
questions or information regarding your order.
How does Winter Sun & Summer Moon protect kids' privacy?
Winter Sun & Summer Moon is concerned about the privacy and
safety of children when they use the Internet. We will never
knowingly request personally identifiable information online from
anyone under the age of 13 without prior verifiable parental consent.
Our websites are general audience sites and are not targeted to or
intended for use by children.
How does Winter Sun & Summer Moon use cookies?
Our websites use "cookies," which are small data files that
are stored on your computer when you visit a website. Cookies enable
you to shop on our websites and may be used in a variety of ways to
enhance or personalize your online browsing and shopping experience.
For example, we may use cookies to enable you to use certain website
features, remember the items in your shopping cart, store your
preferences, recognize you when you return to our website, track your
orders, and monitor and maintain information about your use of our
websites. Cookies may also be used to collect transaction information
needed by a scrip or loyalty program to which you have authorized us
to provide your personal information. (See the section entitled,
"Does Winter Sun & Summer Moon. share my information?", above.)
You can set your browser not to accept cookies or to notify you when
you are sent a cookie, giving you the opportunity to decide whether
or not to accept it. If you do not accept cookies, however, you will
not be able to access your account information or make purchases on
our websites.
How does Winter Sun & Summer Moon use pixel tags?
We use "pixel tags" (also called "web beacons" or
"clear gifs"), which are tiny graphic images, on our
websites and in our emails. Pixel tags help us analyze our customers'
online behavior and measure the effectiveness of our websites and our
advertising. We work with service providers that help us track,
collect, and analyze this information.
Pixel tags on our sites may be used to collect information about your
visit, including the pages you view, the features you use, the links
you click, and other actions you take in connection with the sites.
This information may include your computer's Internet protocol (IP)
address, your browser type, your operating system, date and time
information, and other technical information about your computer. We
may also track certain information about the identity of the website
you visited immediately before coming to our site. We do not
otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your
interactions with those messages, such as when you receive, open, or
click a link in an email message from us.
We also work with third-party marketing agent that uses tracking
technologies to serve advertisements on our behalf across the
Internet. The agent may collect information about your visits to our
websites and your interaction with our advertising and other
communications.
We may combine the information we collect through cookies and pixel
tags with other information we have collected from you. This
information may be used to improve our websites, to personalize your
online experience, to tailor our communications with you, to
determine the effectiveness of our advertising, and for other
internal business purposes.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping
experience. We have in place certain physical, electronic,
contractual, and managerial safeguards to protect the security and
privacy of your personal information.
When you enter your personal information on our websites, we use
Secure Sockets Layer (SSL) technology to protect your information as
it is transmitted to us. To make sure you are accessing our secure
server before you submit personal financial information, look at the
lower left-hand corner of your browser. If you see an unbroken key or
a closed lock (depending upon your browser), then SSL is active. To
double-check for security, look at the URL or Location line of your
browser. If you have accessed a secure server, the first characters
of the address in that line should change from "http" to "https."
If for any reason you cannot access the secure server, or if you're
not quite comfortable shopping online at any of our websites, please
feel free to place your order with us by telephone at the number
listed in the section entitled, "How do I contact you?", below.
What is "phishing"?
"Phishing" is a scam designed to steal your personal
information. If you receive an email that looks like it is from us
asking you for your personal information, do not respond. We will
never request your password, user name, credit card information or
other personal information through email.
What about links to other websites?
For your convenience and information, our websites may contain links
to other sites, which may have privacy policies that differ from our
own. We are not responsible for the content or practices of any
linked site. We recommend that you review the privacy policy of any
site that you access through our sites.
How do I contact you?
For questions about our privacy policy, to make choices about
receiving promotional communications, to update your personal
information, or to place an order, you can contact Winter Sun &
Summer Moon by email, telephone, fax or postal mail:
Winter Sun & Summer Moon
10-14 East Market Street
Rhinebeck, NY 12572
845 876 3555 – ph
845 876 2031 – fax
info@wintersunsummermoon.com
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